1. Eligibility for Refund
Refunds may be considered in the following cases:
- If the project is cancelled by the client before work begins
- If we fail to deliver the agreed services as outlined in the signed contract or service agreement
- If a duplicate payment or billing error occurs
2. Non-Refundable Situations
Refunds will not be provided if:
- Work has already started or been completed as per the agreement
- Delays or issues arise due to client’s failure to provide necessary information or approvals
- Client requests changes or additional features after work has commenced (these will be managed via change orders and additional billing)
- Services already rendered such as consultations, audits, or support sessions
3. Partial Refunds
Partial refunds may be offered when:
- Only a portion of the project has been completed, and the client opts to terminate the remaining work
- Mutual agreement is reached regarding project cancellation
4. Refund Request Procedure
To request a refund:
- Contact us by email at infrablue@gmail.com with the subject “Refund Request”
- Provide your name, project or invoice details, and reason for the refund
- Our team will review your request and respond within 7 business days
5. Refund Processing
Approved refunds will be processed within 10 business days through the original payment method or as otherwise agreed.
6. Contact Information
For refund inquiries, please contact:
📧 infrablue@gmail.com
📞 0320-5698949